Friday, January 9, 2009

Friday Rant

Happy Friday all! It is FINALLY the end of my 1st week back since a 2 1/2 week vacay. It was the longest week E V E R.

As most of you now, I work as a CSR for our state's Call Before You Dig center. My newer followers.. hopefully, you were just clued in, if not please go back and read the last sentence. For those of you who don't know or don't think that it IS important to call before you dig, take a look at what could happen over at Spam From Fam Anyway, this rant isn't about anyone blowing themselves up.. although... nevermind.

Any whoozle I received a call yesterday from a "woman" I use that term loosely, because it was more like talking to my teenager, or a six year old (splitting hairs there)

We are REQUIRED ask the same questions to EVERYONE that calls us.. for a sample (and a laugh, click here). I hadn't gotten to all of those questions that I just linked you to yet.

I had answered the phone as was greeted with,

I need to talk to *Dilbert please.

I'm sorry, Dilbert is on the phone, but I can help you

He told me a month ago to call him 3-5 business days before I need to dig, so that is what I am doing, can you put him on the phone please
Ma'am, he is on the phone assisting another customer, (damn I sound like a recording) but I do the same thing he does, I will be more than happy to help you (a lie at this point)

So she gives in and lets me help her (Oh Joy) I get her home phone her name address with no problem...

Do you have an email address?

What do you need THAT for?

It is just another way for the utilities to contact you

My home phone works perfectly fine, I'm not giving you my email address

Ok, no email address

That's not true ma'am, I have an email address, I am just not giving it to you, if this is going to be a problem, you can transfer me to Dilbert

There isn't a problem, but since you didn't give me your email address, when I read it back, I have to say "No email"

Well I don't see why you have to lie, but whatever.

I move on.. ready to accidentally disconnect at this point

Do you have a fax number?

I don't understand why you ask all of these questions

Again, it's just another way for the utilities to contact you and I am REQUIRED to ask

Well as I have stated, my home phone works perfectly fine, you don't need my fax number

OK, no fax number

That is my prerogative ma'am if I want to give you this information or not

Yes ma'am, but I still have to ask.

Do you have a cell phone number?

Yes, but if you're not AT&T you will eat up my minutes, so I am not giving you the number (why am I not surprised?)

WHY? Why do people have to make things so freakin difficult? If you have what I ask, but don't want to share, a simple "no" would suffice. Why argue like a spoiled child about shit that makes no sense. Then to say I am lying when I say "no email, fax, or cell phone" is just plain ludicrous Once just once, I would like to say GET A LIFE.. you called me for a FREE service to protect YOU, I didn't call you!

End of rant TGIF! Thank you for letting me vent

*name changed to save my job


KATE said...

I'm sorry, but that is really funny. I started laughing half way through because I knew exactly where that was going! Anyway, stopped by to let you know that my brain is a churning with the letter P!!

SkylersDad said...

this is great! I used to work a help desk doing technical support back in the 80's when computers were a bit new to people.

Call before you dig is way important, a friend of mine emailed me some photos of a natural gas line that was hit, holy shit!

ReformingGeek said...

Rant away. What else are blogs for?

We customers provide such great blog material. ;-)

Very funny!

dizzblnd said...

Kate... it's funny now LOL I wanted to strangle her yesterday though

WYD: So you know what type of idiots people can be .. they drive me NUTS!

dizzblnd said...

RG: Thank you! Yes people DO make great blog material ... much like husbands!

PS Kate: Sorry to have stumped you

SheBloggs said...

I take calls too at my job, and I can toooootally relate. But what's sad is I'm talking to Dr's who can't tell the difference from pos/neg on a preg test. lol

I hope your FRIDAY gets better!

Poetry Sue said...

HAHAHAHAHAHAHAHA... thats funny! oh man... too funny. I remember working in customer service a million years ago... LOL

HorribleLicensePlates said...

Too funny.

I had a moment like that the other day when a woman called my office asking how to dial out. I was like, "What?" And she asked me again how to dial out, because she was using a hospital phone. I was like, "Uh this is not a hospital, it's a business office" and then she says, "Well I don't know how I contacted YOU but you should learn how to dial out of this hospital for the next time someone trys to call you."


dizzblnd said...

Shaurna... that is pretty sad.. and scary

Sue... isn't it a shame in a million years people STILL haven't evolved into intelligent creatures ;)

HBL: Funny isn't it, how they dial the wrong number and then get pissy that you can't help them.. TAHT kidlss me the most!

Mary Moore said...

Good for you for keeping your cool. I probably would have lost my job over that call.

Some people just look for trouble because they have nothing else. That's my theory.

Ann's Rants said...

Sigh. WTF. File this under your misery for our amusement. Some people...

dizzblnd said...

Mary: I think you are right.. they figure misery loves company

Ann: GREAT IDEA! I outta make a section on my blog devoted to that with THAT title.. you are a genius!

Julia@SometimesLucid said...

That is awesome! Do you record these calls and then play them back at the office christmas parties?

dizzblnd said...

lol jULIA.. WE SHOULD! Only due to budget cuts alas there are no more "holiday" parties

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